FAQs
Convention Merchandise
I saw an item at an event I liked but I don't see it on the website?
Our apologies! We are working as hard as we can to keep our website up to date with our latest designs, but sometimes it takes us a little longer than usual to get our inventory uploaded on the website. Text or email us a description of the item you were looking for and we will identify it and ship it to you :)
What do I do if the product I want is out of stock ?
Send us an email and we will be happy to find you the next closest item that is in stock and ready to ship
Donations
How do I receive donations for an event?
Send us an email at RenegadeRecoveryGear@gmail.com and we would be happy to ship a variety of items over to be use as your area sees fit :)
Do you offer free items for newcomers?
Yes! we offer free t-shirts and wristbands for newcomers. If you have a convention or event coming up send us a message and we will mail you a box of tees and wristbands for your event to give out. We cover all the costs!
Do you donate items outside of events?
Yes! We also donate garments to recovery homes and other recovery related organizations. Send an email to RenegadeRecoveryGear@gmail.com
and we would be happy to ship out newcomer merchandise to be used in
your recovery homes and programs
Shipping
What qualifies for free shipping?
Everything on our website qualifies for free shipping!
Our partners who may have websites linked on our pages , however, have their own shipping policies.
Do you ship internationally?
Being that we are a small business we only ship within the United States of America at this time. We hope to be able to expand into global shipping in the near future.
Returns/ Exchanges
Do you accept returns or exchanges for online purchases?
Since many of these garments are made to order we do not accept exchanges or returns at this time for this item. However, if you do have any concerns please feel free to send us an email and we will do our best to accommodate your needs :)
Do you accept returns or exchanges for event/ convention purchases?
We can not offer returns, however we can offer exchanges!
If you have purchased an item at a convention or event that is defective we will happily send you a new garment to you! Reach out to us within 14 days of your purchase with pictures of the defect and we will mail out a replacement, no need to send the defective garment back.
If you have purchased an item at a convention or event and it is the wrong size we will happily send you the correct size. Reach out to us within 14 days and we will mail out the proper size. Give the incorrect sized garment to a newcomer at the next meeting you attend :)
***Convention and event items have a fluctuating inventory that is difficult to maintain and is often limited addition. If we are unable to replace your exact item due to lack of inventory you may select a different limited edition garment of equal value***
